Healy Customer Service & Support
Healadvisor DNA & Search Application App Module FAQ
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Here are the most popular questions people ask about the Healy DNA Digital Nutrition App, and the Heal Advisor Search App.
The HealAdvisor Search or Digital Nutrition subscription has a greyed out button and cannot be started
This is because either you don’t have access to the subscriptions (because you did not purchase them) or they are not yet enabled for you (not yet activated). Restart the App and check if your Internet connection is good. You can also logout of your HealAdvisor account by going to Settings - Logout and then log back in, which should immediately start the cloud sync process again. If that does not help, you can try again a little later or contact support.
Nothing appears in my Shopping list
The Shopping list is updated with foods when you add a Digital Nutrition program to „My Programs“. You also have to set your nutrition type and intolerances, which you can do on the Shopping List screen.
Do I need a constant connection to the Internet?
You will need an Internet connection when you log in to your account and the app syncs with the HealAdvisor Cloud. You do not need an Internet connection to use the app afterwards.
When I press on "Start Program", it tells me to install the Healy App, which I already have
For this step to work, it is best to uninstall your current Healy app and download the newest version of the Healy app available at the App Store/Play Store. Press the „Install“ button; it will redirect you to the Healy version that is necessary for this step to work. If you installed the new Healy app version but starting the program through the HealAdvisor App still does not work, restart both apps and try again. Make sure that both the HealAdvisor App and Healy app are up-to-date.
In what cases can I lose my data?
If you log out of your account and then log in with another one, or if you reinstall the App, all your input in the App will be lost: Assistant information, results and programs you previously added to the My Programs page. However, your input remains if you just log out of the account and log back in with the same account on the same smartphone.
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We are a Healy World Member Partner, operating as an independent contractor, member of Healy World USA. Serving all Healy open markets with Healy unit devices and wellness apps
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Disclaimer: Healy is a micro current medical device that has been cleared by the U.S. Food and Drug Administration for relief of acute, chronic, and arthritis pain and muscle soreness due to overexertion. Healy also has non-medical applications that use individualized frequencies to help balance your mind and body and relieve stress. Always use your Healy in accordance with its instructions for use.
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